GLOSSARY OF TERMS

The definitions appearing in this Glossary are provided solely for general informational purposes. They are not intended to be complete descriptions of all terms, conditions and exclusions applicable to the products and services defined. As well, in the case of any inconsistency between the definitions in this Glossary and the definitions appearing in the actual policy, the definitions contained in the actual policy shall govern.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

    • [A]

    • ACCIDENT

      An unexpected event, which happens by chance and is not expected in the normal course of events.
    • ACT OF GOD

      A sudden and violent act of nature, which could not have been foreseen or prevented. Examples: flood, earthquake
    • ACTUAL CASH VALUE

      The current cost of replacing an article with a similar one in the same condition. Any item has three basic values: original cost, actual cash value, and replacement value. For example, if you originally paid $400 for your living room couch; its actual cash value might be $175. But if it's destroyed in a fire, replacing it will cost you $800.
    • ACTUAL RENEWAL ADJUSTMENT

      The Actual Renewal Adjustment will be the amount by which the pre-renewal rates have been adjusted on the estimated monthly premium and coverage and estimated monthly premium by employee. In most instances, the adjustment shown will be identical to the total renewal adjustment calculated.
    • ACTUARIAL ADJUSTMENT

      An Actuarial Adjustment can represent an experience surcharge, a rate stabilization or an experience credit, depending on the circumstances. An experience surcharge represents an additional loading on the renewal rates that is required because of significant substandard experience results produced by the group, significant aging (EHC), poorer than average pool results for the applicable time period or a combination of these events. A rate stabilization adjustment is made when the current payable rates already reflect below average claims utilization levels and a significant rate reduction (or even any rate reduction) will create a higher than acceptable potential for future losses and rate increases as well. An experience credit will typically be applied when superior experience results, although not fully credible, occur in conjunction with a higher than average current rate structure.
    • ADDITIONAL INTEREST INSURED

      Another person or company who may be liable for an accident involving an insured or an insured vehicle and who has been named as an Additional Interest Insured under the policy.
    • ADDITIONAL PREMIUM

      An extra charge for an alteration, during the policy period, which increases the hazard or the Company's liability.
    • ADJUSTED PREMIUM

      When the paid premium for the time periods being used was not all paid on the most current rates, the premiums are adjusted to the level that simulates them being paid on this basis. This allows the formula result to be applied legitimately to the most current rates for the purpose of determining the renewal rates.
    • ADJUSTER

      A person who investigates a loss and negotiates settlement with the claimant on the Company's behalf.
    • ALL PERILS

      An optional coverage designed to provide protection for your vehicle for all types of losses except those specifically excluded in your policy. All perils coverage is the most complete coverage you can select to protect yourself from loss or damage to your own vehicle. This coverage is optional and may be purchased in addition to the mandatory coverages required by law, and it is subject to a deductible.
    • ALL RISK

      Coverage against loss or damage from all perils except those specifically excluded.
    • AMOUNT OF RISK

      The Company's total liability at a specific location
    • APPLICATION (APP)

      A form on which the prospective insured states facts requested by the insurance company and on the basis of which (together with any information from other sources) the insurance company decides whether or not to accept the risk, modify the coverage offered, or decline the risk.
    • APPRAISAL

      A valuation of property made for determining its insurable value or the amount of loss sustained.
    • ARSON

      The willful and malicious burning of property.
    • ASSUMED LIABILITY

      Liability, which would not rest upon a person except that he has accepted responsibility by contract expressed or implied. This is also known as contractual liability.
    • ASSURANCE

      Same as "insurance".
    • ASSURED

      Same as "insured"
    • ASSURER

      Same as "insurer" (insurance company).
    • AUTHORIZATION

      The power or right to act on behalf of another.
    • AUTOMOBILE INSURANCE

      Coverage on the risks associated with driving or owning an automobile. It can include collision, liability, comprehensive, medical, and uninsured motorist coverages.
    • AVOIDANCE OF RISK

      Taking steps to remove a hazard, engage in an alternative activity, or otherwise end a specific exposure.
    • [B]

    • BASIC RATE

      The standard charge for a given type of risk.
    • BEST DOCTORS

      Using its global database of over 50,000 peer-nominated specialists, Best Doctors provides insured members, their spouse and dependent children with access to medical knowledge from around the world. The service offers a review of diagnosis and treatment programs and provides support through the entire Best Doctors process.
    • BI/PD

      Bodily Injury / Property Damage Liability Coverage.
    • BINDER

      A temporary or preliminary agreement, which provides coverage until a policy can be written or delivered.
    • BODILY INJURY

      Term used in Auto and Casualty policies meaning physical injury, including sickness, disease, mental injury, shock or death.
    • BODILY INJURY LIABILITY

      Pays when an insured person is legally liable for bodily injury or death caused by your vehicle or your operation of most non-owned vehicles. This coverage also pays for your legal defense if you are sued.
    • BREAK-EVEN LOSS RATIO

      This represents the expected portion of the premium that is required for claims. One minus this value is equal to the expenses being charged to the account. (See Target Loss Ratio.
    • BROAD FORM

      Any of the commercial or personal lines property forms which provide coverage on a named perils basis. This form normally adds the Extended Coverage and Vandalism and Malicious Mischief coverages. This form is generally used for coverages on a Homeowners Policy
    • BROKER

      An independent person or firm who acts on behalf of the insured in placing business with the insurance company. Responsible for the collection of premiums but having no authority to give coverage on the insurance company's behalf without their specific agreement. Compensation is on a commission basis.
    • BURGLARY

      Unlawful removal of property from premises involving visible forcible entry.
    • BUSINESS INTERRUPTION

      Insurance against business expenses and loss of income resulting from fire or other insured peril.
    • BUY-SELL INSURANCE

      Planning for the loss of a business partner is not something that many shareholders want to do, but it can be crucial to ensuring the continuity of your business and protecting your family and the families of each partner or shareholder. Most partnership agreements include a “Buy-Sell” feature that can be activated in the event of the death or long term disability of one of the partners. Usually, these agreements set out the valuation of the company and the buy out process, but they often do not include direction on where the money will come from. This is where life, critical illness or disability insurance is used, rather than personal funds or borrowing against the value of the company.
    • [C]

    • CANCELLATION

      Termination of an insurance coverage during the policy period by the voluntary act of the insurance company or insured, effected in accordance with provisions in the contract or by mutual agreement.


    • CATASTROPHE

      A sudden, great disaster.
    • CHANGE IN IBNR

      IBNR means 'Incurred But Not Reported' and is a reserve that represents the estimated amount of claims outstanding for each experience period due to the natural lag between incurring claims and submitting them for payment by the insurer. The change in the amount of this reserve compared to the prior year is added to the paid claims of the group, for each experience period (see Incurred Claims), for rate setting purposes.

    • CIVIL LIABILITY

      Liability to other motorists, pedestrians and property owners that you assume when operating your automobile on a public roadway.
    • CLAIM

      Notice to an insurer that under the terms of a policy, a loss may be covered.
    • CLAUSE

      A term used to identify a particular part of a policy or endorsement.
    • COINSURANCE

      In property insurance, a clause under which the insured shares in losses to the extent that he is underinsured at the time of loss.
    • COLLISION COVERAGE

      An optional coverage designed to provide protection for your vehicle when damage occurs as a result of a collision with another object. This coverage is optional and may be purchased in addition to the mandatory coverages required by law, and it is subject to a deductible.
    • COMPREHENSIVE INSURANCE

      Comprehensive insurance reimburses you for damage to your own car from causes other than collision or overturning. The comprehensive portion of your policy pays for loss due to perils like hail, flood, theft, fire, glass breakage, falling objects, missiles, explosions, earthquakes, windstorms, vandalism or malicious mischief, riot or civil commotion, and collision with a bird or an animal.
      When you look at a policy's comprehensive coverage, check for exclusions or limitations. If you have a special audio system installed in your car, for example, you should make sure your policy would cover the cost of the equipment if it were damaged or stolen.
      It's also important to know if the policy pays for the actual cash value of damaged or stolen property (its current value after depreciation has been subtracted or the full amount required to replace it today.)
    • COMPULSORY INSURANCE

      Any form of insurance, which is required by law.
    • CONSEQUENTIAL DAMAGE

      A loss which is an indirect result of an accident or fire, e.g. food spoiled through breakdown of a refrigerator.
    • COST PLUS

      A method of reimbursing employees for applicable medical and dental expenses that are not covered through the group insurance plan. The costs are deductible for the company and the benefit is non-taxable to the employee.
    • COVER

      To insure.
    • COVERAGE

      Insurance.
    • CREDIBILITY FACTOR

      The weighting factor applied to the policyholder's own claims experience.
    • CRITICAL ILLNESS

      Group critical illness insurance is available for a number of critical conditions depending on the type of plan chosen and can include the employee and their dependents. Each plan provides a one-time, lump-sum payment if a member is diagnosed with one of the covered critical conditions, after the effective date of coverage, and survives a specified amount of time (usually 30 days). This coverage differs from disability insurance as it is paid to a member regardless of wheter he or she is able to work.
    • [D]

    • Direct Compensation - Property Damage (DCPD)

      In the province of Ontario, Direct Compensation - Property Damage provides coverage for loss or damage to an insured automobile which is not the insured’s fault.  In many other provinces, this is not the case; if the insured is involved in an accident with another motorist, the damage to the insured’s vehicle caused by the other motorist would be paid for by the motorist at fault.  This often requires the insured to pursue legal action to recover the money to pay for repairs and results in lengthy and expensive litigation.  In Ontario, recovery of money for damage caused to an insured’s vehicle by a negligent motorist is made from the insured’s own policy and insurer.  For the coverage to apply, two conditions must be met:
      • Both vehicles involved must be insured under auto policies issued by licenced insurers in Ontario, or insurers outside Ontario who have agreed to be bound by this section
      • The accident must take place in Ontario
    • DISPENSING FEE

      As part of their professional practice, pharmacists charge a dispensing fee for filling prescriptions. The dispensing fee compensates the pharmacist for providing professional services such as patient counselling, monitoring drug therapy, providing drug information to physicians and dispensing drug products. It also covers stocking of medication, maintaining patient medication records, general operating costs such as employees' salaries, rent, etc...
    • DECLARATIONS (DEC SHEET)

      A term used in insurance for the portion of the contract which contains information such as the name and address of the insured, the property insured, its location and description, the policy period, the amount of insurance coverage, applicable premiums, and supplemental representations by the insured.
      • the types of coverage you have elected;
      • the limit for each coverage;
      • the cost for each coverage;
      • the specified vehicles covered by the policy;
      • the types of coverage for each vehicle covered by the policy; and
      • other information applicable to the policy.
    • DEDUCTIBLE

      The portion of a loss that you are required to pay before your insurance coverage will respond. Deductibles can be used to reduce your physical damage premiums. For example, if you owned a policy with a $200 deductible and you suffered a covered loss totaling $1,000, you would pay the first $200 and the insurance company would pay the remaining $800. If the loss were only $200, you would pay the entire amount and the insurance company would pay nothing.
    • DEPRECIATION

      Decrease in the value of property over a period of time due to use, wear, tear, and obsolescence. For example, if you paid $500 for a television set five years ago, its current value minus depreciation might be only $125, for example.
    • DIRECT LOSS (OR DAMAGE

      A loss, which is a direct consequence of a particular peril. Fire damage to a refrigerator would be a direct loss. Spoiling of food in the refrigerator as a result of the fire damage would be an indirect loss.
    • DIRECT WRITER

      An insurance company, which sells its policies through salaried employees (licensed agents) who represent it exclusively, rather than through independent local agents, who represent several insurance companies.
    • [E]

    • EARNED PREMIUMS

      The total amount of premiums billed for the period - usually excludes pooled premiums payable for hospital expenses, emergency medical and surgical expenses incurred outside the province etc.
    • EARTHQUAKE INSURANCE

      Insurance covering damage caused by an earthquake as defined in the contract.
    • EFFECTIVE DATE

      The date on which an insurance policy or bond goes into effect, and from which protection is furnished.
    • EMBEZZLEMENT

      The fraudulent use of money or property, which has been entrusted to one's care.
    • EMPLOYEE ASSISTANCE PROGRAM

      In today's demanding world, employees might need help solving personal, family or professional real life problems and challenges. Employee Assistance Programs are voluntary, confidential, short-term counselling and advisory services that provides employees with the kind of help they need through confidential telephone help lines staffed by counselors, psychologists, social workers and other specialists.
    • EMPLOYERS LIABILITY INSURANCE

      Coverage against common law liability of an employer for accidents to employees, as distinguished from liability imposed by a workers' compensation law.
    • ENDORSEMENT

      Amendment to the policy used to add or delete coverage. Also referred to as a "rider."
    • EXCLUSIONS

      Certain causes and conditions, listed in the policy, which are not covered.
    • EXPERIENCE ADJUSTMENT

      This represents the pure experience adjustment and results from dividing the weighted loss ratio by the break-even loss ratio.
    • EXPERIENCE CREDIBILITY

      This determines the portion of the experience adjustment that is used to calculate the renewal adjustment. The credibility percentage is determined from the number of insureds and thenumber of months of experience available. The greater the number of insureds and the greater the number of months of experience, the higher this percentage will usually be.
    • EXPERIENCE LOSS RATIO

      The ratio of incurred claims over adjusted earned premiums. Adjusted earned premiums are equal to earned premiums, reconciled to reflect the change in premium rate, if any, from the time the premium was paid to the renewal date.
    • EXPIRATION

      The date upon which a policy will end.
    • EXPOSURE

      Degree of hazard threatening a risk because of external or internal physical conditions.
    • EXTENDED COVERAGE (EC)

      A common extension of property insurance beyond coverage for fire and lightning. Extended coverage adds insurance against loss by the perils of windstorm, hail, explosion, riot and riot attending a strike (civil commotion), aircraft damage, vehicle damage, smoke damage and volcanic eruption.
    • [F]

    • FAIR MARKET VALUE

      The price that a willing buyer would pay a willing seller, neither being under any compulsion to sell or buy.
    • FIRE

      Combustion sufficient to produce a spark, flame, or glow and which is hostile (as opposed to friendly - i.e., not in the place where it is intended to be, such as in a furnace.)
    • FIRE INSURANCE

      Coverage for loss of or damage to a building and/or contents due to fire.
    • FIRE RESISTIVE CONSTRUCTION

      A building, which has exterior walls, floors, and roof constructed of masonry or other fire-resistive materials.
    • FLOATER POLICY

      A policy under the terms of which protection follows moveable property, covering it wherever it may be.
    • FLOOD INSURANCE

      A form of insurance designed to reimburse property owners from loss due to the defined peril of flood. Usually sold in connection with a government Flood Insurance plan.
    • FORGERY

      In general, any false writing with intent to defraud.
    • FORM

      An insurance policy itself or riders and endorsements attached to it.
    • FORTUITOUS EVENT

      An unforeseen accident.
    • [G]

    • GARAGING LOCATION

      The postal code where your vehicle is parked or garaged when not in use. This is usually your primary residence.
    • GRACE PERIOD

      A period after the premium due date, during which an overdue premium may be paid without penalty. The policy remains in force throughout this period.
    • [H]

    • HAZARD

      A specific situation that increases the probability of the occurrence of loss arising from a peril, or that may influence the extent of the loss. For example, accident, sickness, fire, flood, liability, burglary, and explosion are perils. Slippery floors, unsanitary conditions, shingled roofs, congested traffic, unguarded premises, and uninspected boilers are also hazards.
    • HEALTH SERVICE NAVIGATOR

      Health Service Navigator is an innovative service provided by Manulife Financial's group insurance program that can help group plan members, and their eligible dependants, access health information to cope with a critical, chronic or occasional health event. Health Service Navigator provides a comprehensive health resource along with access to a world-class medical second opinion service. With access to information, tools and resources, Health Service Navigator helps plan members navigate their way through the Canadian health care system.
    • HOMEOWNER INSURANCE

      An elective combination of coverages for the risks of owning a home. Can include losses due to fire, burglary, vandalism, earthquake, and other perils.
    • HOUSEKEEPING

      The general care, cleanliness and maintenance of an insured property.
    • [I]

    • IMPROVEMENTS AND BETTERMENTS

      Additions or changes made by a lessee at his own cost to a building that he is occupying, which enhance its value. These become part of the realty and require special insurance consideration.
    • INDEMNIFY

      To restore the victim of a loss, in whole or in part, by payment, repair, or replacement.
    • INCURRED CLAIMS

      This is comprised of the following items: Paid Claims; IBNR (Reserve) Changes; Pool Charges for 1st Dollar out of Country and for claims in excess of the large claims pooling limit; Pool Charges for Quebec Employees, if applicable, in accordance with Quebec Industry Pooling guidelines; Credit for all pooled medical claims.
    • INCURRED LOSS RATIO

      The paid claims divided by the difference between the earned premiums change in the IBNR reserves.
    • INDIRECT LOSS (OR DAMAGE

      Loss resulting from a peril, but not caused directly and immediately thereby. For example: Loss of property due to fire is a direct loss, while the loss of rental income as the result of the fire would be an indirect loss.
    • IN-FORCE

      Insurance on which the premiums are being paid or have been fully paid. In life insurance, usually refers to insurance by face amount. In health, usually refers to premium volume being paid to insurance company or insurance companies in aggregate.
    • INLAND MARINE INSURANCE

      A branch of the insurance business which developed from the insuring of shipments which did not involve ocean voyages. Exposures eligible for this form of protection are described in the nation-wide definition of Marine Insurance. Such diverse properties as bridges tunnels, jewellery and furs can now be written under Inland Marine forms.
    • INSPECTION

      Independent checking on facts about an applicant or claimant, usually by a commercial inspection agency.
    • INSURABILITY

      Acceptability of an applicant for insurance to the insurance company.
    • INSURANCE

      A formal social device for reducing risk by transferring the risks of several individual entities to an insurer. The insurer agrees, for a consideration, to assume, to a specified extent, the losses suffered by the insured.
    • INSURANCE POLICY

      Legal document issued to the insured setting out the terms of the contract of insurance.
    • INSURANCE TO VALUE

      Insurance written in an amount approximating the value of the property insured.
    • INSURED

      The person (or persons) whose risk of financial loss from an insured peril is protected by the policy. Sometimes call the "policyholder".
    • INSURER

      The Insurance Company.
    • [J]

    • JOINT TENANCY

      Ownership of property shared equally by two or more parties under which the survivor assumes complete ownership. This is different from a tenancy in common where the heirs of a deceased party to the tenancy inherit his or her share.
    • [K]

    • KEY PERSON INSURANCE

      A Key Person in a company can be a strategic sales person, a crucial manager or a significant shareholder. Planning for the death or long-term inability of this person to work and how it will affect your business can be a very important tool. Many companies purchase life and disability insurance on these people to cover losses in business income and additional expenses that can be incurred when they are trying to replace them.
    • [L]

    • LAPSE

      Termination of a policy because of failure to pay the premium.
    • LESSEE

      The person, to whom a lease is granted, commonly called the tenant.
    • LESSOR

      The person granting a lease, also known as the landlord.
    • LIABILITY INSURANCE

      In an accident where you are charged with injuring another person or damaging his or her property, liability insurance pays the cost of your legal defense, as well as the cost of any damages for which you are found legally responsible. Liability, Collision and Comprehensive
      These are the three main types of coverage available in an auto insurance policy. Liability pays other people if you've injured them or damaged their property. Collision pays to repair damage to your car caused by (what else?) collisions. Comprehensive pays you for your losses due to theft and other calamities that are unrelated to collisions - like damage from hail, fire, vandalism, floods, etc.
    • LIABILITY LIMITS

      The sum or sums beyond which a liability insurance company does not protect the insured on a particular policy.
    • LIBEL

      A written statement about someone, which is personally injurious to that individual.
    • LIMIT OF LIABILITY

      The maximum amount, which an insurance company agrees to pay in case of loss.
    • LIMITS

      Maximum amount a policy will pay either overall or under a particular coverage.
    • LOSS

      Generally refers to:
      1. the amount of reduction in the value of an insured's property caused by an insured peril,
      2. the amount sought through an insured's claim, or
      3. the amount paid on behalf of an insured under an insurance contract.
    • LOSS OF USE INSURANCE

      Coverage to compensate an insured for the loss of use of property if it cannot be used because of a peril covered by the policy.
    • [M]

    • MARKET VALUE

      The price for which something would sell, especially the value of certain types of assets, such as stocks and bonds. It is based on what they would sell for under current market conditions. For example, common stock market value would be the price of the stock as of a specified date.
    • MATERIAL MISREPRESENTATION

      The policyholder / applicant makes a false statement of any material (important) fact on his/her application. For instance, the policyholder provides false information regarding the location where the vehicle is garaged.
    • MORAL HAZARD

      A condition of morals or habits that increase the probability of a loss from a peril.
    • MORALE HAZARD

      An attitude that increases the probability of loss from a peril. The attitude of, "It's insured; so why worry?" is an example of a morale hazard.
    • MORTGAGE INSURANCE POLICY

      In life and health insurance, a policy the benefits from which are intended to pay off the balance due on a mortgage or meet the payments on a mortgage as they fall due upon or after the death or disability of the insured.
    • MORTGAGEE

      The creditor to whom a mortgage is given and who lends money on the security of the value of the property mortgaged.
    • MORTGAGOR

      The debtor who receives money and in turn grants a mortgage on his property as security for a loan.
    • [N]

    • NAMED INSURED

      The first person in whose name the insurance policy is issued.
    • NAMED PERILS

      Named perils are the specific dangers a policy insures you against - such as fire, windstorm, and hail in a homeowner's policy, for example. These perils are "named" or listed in the policy.
    • NEGLIGENCE

      Failure to use that degree of care, which an ordinary person of reasonable prudence would use under the given circumstances. Negligence may be constituted by acts of either omission or commission or both.
    • NO-FAULT INSURANCE

      No-fault insurance is designed to speed up claims payments to accident victims and to lower the cost of auto insurance by reducing the number of lawsuits for minor claims. Under no-fault insurance, a person's own insurance company pays for financial losses like medical expenses and lost wages due to an accident, regardless of who caused it. (In a fault system, your expenses won't be paid by the other party's insurance company until he or she has been proved negligent.) In exchange, the right to sue may be restricted in some cases.
    • [O]

    • OCCASIONAL DRIVER

      The person who is not the primary or principal driver of the vehicle.
    • OCCUPANCY

      In insurance, this term refers to the type and character of the use of property in question.
    • OCCURRENCE

      An event that results in an insured loss. In some lines of insurance, such as Liability, it is distinguished from accident in that the loss does not have to be sudden and fortuitous and can result from continuous or repeated exposure, which results in bodily injury or property damage neither expected nor intended by the insured.
    • [P]

    • PAID CLAIMS

      Total claims paid during the period - usually excludes pooled premiums payable for hospital expenses, emergency medical and surgical expenses incurred outside the province, etc...
    • PARTIAL LOSS

      A loss under an insurance policy which does not either (1) completely destroy or render worthless the insured property, or (2) exhaust the insurance applying thereto.
    • PERIL

      Cause of a possible loss. For example, fire, theft, or hail.
    • PERSONAL ARTICLES FLOATER

      Provides all risk coverage, subject to reasonable exclusions for valuable items such as furs, jewellery, cameras, silverware, etc. formerly insured under separate contracts. The items are generally listed by description and value. This can be contrasted to the personal effects floater.
    • PERSONAL EFFECTS FLOATER

      An inland Marine policy covering world-wide except in the insured's domicile, personal effects usually carried by a tourist. In two forms, "All Risk" or Broad Form and "Specified Perils" form.
    • PERSONAL INJURY

      Injury other than bodily injury arising out of false arrest or detention, malicious prosecution, wrongful entry or eviction, libel or slander, or violation of a person's right to privacy committed other than in the course of advertising, publishing, broadcasting or telecasting. Contrast with Advertising Injury.
    • PERSONAL PROPERTY

      Any property of an insured other than real property. Homeowner policies protect the personal property of family members, and commercial forms are used to protect many types of business personal property of an insured.
    • PERSONAL PROPERTY FLOATER

      A broad policy covering all personal property world-wide, including insured's domicile.
    • PERSONAL PROPERTY LIMITATIONS

      Don't assume everything you own is adequately insured by a standard homeowner's policy. The typical homeowner's policy provides only limited coverage for many expensive items. Extra coverage can be purchased separately.
    • PHYSICAL DAMAGE

      A generic term indicating actual damage to property.
    • PHYSICAL DAMAGE COVERAGE

      Physical damage coverage insures you against damage to your car. The physical damage section of an automobile policy can include both comprehensive coverage - which protects you against theft and vandalism, among other things - and collision coverage.
    • PHYSICAL HAZARD

      The material, structural, or operational features of the risk itself, apart from the morale or moral hazards of the persons owning or managing it.
    • PILFERAGE

      Petty theft, especially theft of articles in less than package lots.
    • POLICY

      Legal document issued to the insured setting out the terms of the contract of insurance.
    • POLICY EXPIRATION DATE

      The date when your current insurance policy expires. This date can be found on your current Declaration (or "DEC") page, insurance identification card, or recent cancellation notice. This date is not to be confused with the date of your next payment or the date when your renewal payment is due.
    • POLICY LIMIT

      The maximum amount a policy will pay, either overall or under a particular coverage.
    • POLICY PERIOD (OR TERM)

      The period during which the policy contract provides protection, e.g., six months or one or three years.
    • POLICYHOLDER

      The person (or persons) whose risk of financial loss from an insured peril is protected by the policy.
    • POOL ADJUSTMENT

      This is the adjustment applicable to the non-credible portion of the group's current rates. It represents the anticipated increase in claim costs from the current period to the renewal period for all groups on average.
    • POOL CREDIBILITY

      This determines the portion of the pool adjustment that is used to calculate the renewal adjustment. It is calculated as one minus the experience credibility.
    • PREFERRED RISK

      An insurance classification indicating a risk that is superior to the average risk on which the rate has been calculated and thus eligible for a reduced rate.
    • PREMISES

      The particular location of property or a portion thereof as designated in a policy.
    • PREMIUM

      The amount of money an insurance company charges for insurance coverage.
    • PRIMARY RESIDENCE

      The place where you will reside for the majority of your policy term.
    • PRINCIPLE DRIVER

      The person who drives the car most often.
    • PROFESSIONAL LIABILITY INSURANCE

      Liability insurance to indemnify professionals, doctors, lawyers, architects, etc. for loss or expense resulting from claim on account of bodily injuries because of any malpractice, error, or mistake committed or alleged to have been committed by the insured in his profession.
    • PROHIBITED RISK

      Any class of business, which an insurance company will not insure under any condition.
    • PROOF OF LOSS

      A formal statement made by the insured to the insurance company regarding a loss. The purpose of the proof of loss is to place before the company sufficient information concerning the loss to enable it to determine its liability under the policy.
    • PROPERTY DAMAGE LIABILITY

      Pays when an insured person is legally liable for damage to the property of others caused by your vehicle or your operation of most non-owned vehicles. This coverage also pays for your legal defense costs if you are sued.
    • PROPERTY DAMAGE UNINSURED MOTORIST

      Property damage uninsured or underinsured coverage protects you in situations where your vehicle has been wrecked by another driver who doesn't have adequate coverage or no insurance at all, and can't pay for your losses. With this coverage, your own insurance company would pay up to the limit of your policy, to have your car fixed or replaced.
    • PROPERTY INSURANCE

      Property Insurance indemnifies an insured whose property is stolen, damaged, or destroyed by a covered peril. The term property insurance includes direct or indirect property losses covered in several lines of insurance.
    • PROTECTION

      1. Term used interchangeably with the word "coverage" to denote the insurance provided under the terms of a policy.
      2. Term used to indicate the existence of fire-fighting facilities in an area known as a "protected" area.
    • [Q]

    • QUOTE

      An estimate of the cost of insurance, based on information supplied to the insurance company by the applicant.
    • [R]

    • RATE

      The per unit cost of insurance. (See also Premium).
    • RATED

      Usually used in combination, rated-up or rated policy. A policy issued with an extra premium charge
    • REIMBURSEMENT

      Payment of an amount of money related to the amount of the loss to or on behalf of the insured upon the occurrence of a defined loss.
    • REINSTATEMENT

      Restoring a lapsed policy back in force. The reinstatement may be effective after the cancellation date, creating a lapse of coverage. Some companies require evidence of insurability and payment of past due premiums plus interest.
    • REINSURANCE

      1. A contract of indemnity against liability by which the insurance company procures another insurance to insure it against loss or liability by reason of the original insurance.
      2. Insurance by one insurance company of all or part of a risk accepted by it with another insurance company which agrees to reimburse the insurance company for the portion of the claim reinsured. The insurance company obtaining the reinsurance is called the "ceding insurance company;" the insurance company issuing the reinsurance is called the "reinsurer." A reinsurer may, in turn, seek reinsurance on some portion of the risk it has reinsured, a process known as "retrocession."
    • RENEWAL

      The continuation in full force and effect of something that is about to expire. With an insurance policy it is made either by the issuance of a new policy or renewal receipt or certificate, to take effect upon the expiration of the old policy.
    • REPLACEMENT COST

      The cost of replacing property without deduction for depreciation.
    • RIDER

      Usually known as an endorsement, a rider is an amendment to the policy used to add or delete coverage.
    • RISK

      1. A chance of loss.
      2. A person or thing insured. (Impaired or substandard risk: An applicant whose physical condition or moral habits do not meet the standard on which the rate is based).
    • RISK MANAGEMENT

      Management of the pure risks to which a company might be subject. It involves analyzing all exposures to the possibility of loss and determining how to handle these exposures through such practices as avoiding the risk, retaining the risk, reducing the risk, or transferring the risk, usually by insurance.

      ROBBERY - The felonious taking, either by force or by fear of force, of the personal property of another, commonly known as "hold-up."

    • [S]

    • SETTLEMENT

      Usually, a policy benefit or claim payment. It connotes an agreement between both parties to the policy contract as to the amount and method of payment.
    • SPECIFIED PERILS

      An optional coverage designed to provide basic protection for your vehicle for loss or damage resulting from incidents specifically stated in your policy. A few examples of the types of losses insured under named perils coverage include fire, lightning, theft, explosion, earthquake, windstorm and hail. This coverage is optional and may be purchased in addition to the mandatory coverages required by law, and it is subject to a deductible.
    • SUBROGATION

      The right of an insurance company to step into the shoes of the party whom they compensate and sue any party whom the compensated party could have sued.
    • [T]

    • TARGET LOSS RATIO

      The portion of the premiums required by the insurer to cover the projected claims. The balance of the premium is used to cover the cost of administering the plan. I.E., the policy fee, administration charges, billing cost, commissions, premium taxes, etc...
    • TENANTS POLICY

      A Homeowners form, which is specifically designed for people who rent.
    • THEFT

      Any act of stealing. Theft includes larceny, burglary and robbery.
    • THIRD PARTY INSURANCE

      Protection of the insured against liability for damage to or destruction of the bodies or property of others.
    • TOTAL LOSS

      A loss of sufficient size so that it can be said there is nothing left of value. The complete destruction of the property. The term is also used to mean a loss requiring the maximum amount a policy will pay.
    • TRANSFER OF RISK

      Shifting all or part of a risk to another party. Insurance is the most common method of risk transfer, but other devices, such as hold harmless agreements, also transfer risk. One of the four major risk management techniques. See Risk Management.
    • TREND

      Shifting This is the anticipated increase in claim costs for the next policy year due to inflaction, higher utilisation of services and supplies, newer more expensive treatments and changing fee guides (dental and customary costs for professional services).
    • TRENDED INCURRED CLAIMS

      This is the product of the incurred claims multiplied by the applicable trend factor for each experience period.
    • TRENDED INCURRED LOSS RATIO

      This is the product of the non-pooled incurred claims divided by the adjusted premium and multiplied by the trend factor.
    • [U]

    • UMBRELLA LIABILITY POLICY

      a policy that pays for liability losses in excess of those covered in homeowners and auto insurance.
    • UNDERWRITER

      1. A person trained in evaluating risks and determining the rates and coverages that will be used for them.
      2. An agent, especially a life insurance agent, who might qualify as a "field underwriter." In theory, the agent is supposed to do some underwriting before submitting the case to the home office underwriter; i.e., to make a decision on the basis of facts known to him on whether or not the risk is sound and to report all facts known to him that might affect the risk.
    • UNDERWRITING

      The process of evaluating a risk for the purpose of issuing insurance coverage on it.
    • [V]

    • VANDALISM

      Used synonymously with malicious mischief; willful physical damage to property.
    • VANDALISM AND MALICIOUS MISCHIEF (V&MM)

      Damage or destruction to property, which is willful. This coverage can be purchased under many Property forms and is automatically covered under most Homeowners policies.
    • VALUATION

      Estimation of the value of an item, usually by appraisal.
    • VIN

      The vehicle identification number (VIN) on your vehicle. This number is usually found on the dashboard of your vehicle on the driver's side, and is usually listed on the vehicle registration and title. The VIN is a combination of letters and numbers 17 characters in length that can be used to identify the make, model, and year of your car.
    • [W]

    • WAIVER

      1. A rider waiving (excluding) liability for a stated cause of accident or (especially) sickness.
      2. A provision or rider agreeing to waive (forego) premium payment during a period of disability.
      3. The giving up or surrender of a right or privilege that is known to exist. It may be effected by the agent, adjuster, or insurance company employee or official orally or in writing.
    • WEIGHTED LOSS RATIO

      The weighted loss ratio is the composite of the trended incurred loss ratio(s) after applying the indicated weightings. In the event that there is only one year of experience, the trended incurred loss ratio and the weighted loss ratio will be the same.
    • WEIGHTING

      The weighting represents the portion of that period's experience result that will be used to determine the experience adjustment portion of the renewal action.
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